It's crucial that key processes and procedures are realized, executed and communicated within any workflow. Failure is typically not the fault of people, but rather when people don't know the processes and procedures.

• Based on the need identified by pilot schools, reviewed and evaluated several classroom management solutions that teachers could utilize to monitor students' work on chromebooks (Sample Management Solution)
• Developed Frequently Asked Questions to address common questions such as device sustainability, textbook access and professional development within a 1:1 environment (FAQ)
• Developed the original Device Usage Agreement to assign devices to students through the Asset Management System (document)
• Collaborated with IT Database Analysts to create a system to collect device fees from families and embed the Device Usage Agreement through MySchoolBucks

• Collaborated to curate and communicate a variety of technical equipment, specifically audio enhancement systems, that could be purchased by schools with CARES funding during hybrid learning (Document)
• Researched and communicated best practices for the set-up of technical equipment that classroom teachers could use during hybrid teaching (Website)
• Shared guidance for families on how to care for devices at home and at school (Presentation)
• Collaborated to curate and refine Tier I processes and procedures for technical support of students and staff for district information technology technicians and school-based technology liaisons (Website)

• Developed processes and procedures to implement the Canvas learning management system (Website)
• Provided training and support for school and central office staff on business applications such as Oracle Payroll, iExpense, and iProcurement; data management systems APEX, Absence Management, and Clever; and virtual communication tools WebEx, Zoom, and Meet (Website)
• In 2013, developed an online, self-paced course for Oracle iExpense (Video)
• In 2006, original Implementation team member for SchoolMAX, specifically for teacher grading and grade managers

Document

Developed an inventory reconciliation proposal process that was submitted and reviewed by executive leadership for implementation by internal technical teams and school based staff

Document

Updated and collaborate to refine the Textbook Vendor Response Form to include considerations about students' data privacy, accessibility, data rostering, and integration with the existing learning management system.